Refund policy

At Shockwave, we are committed to ensuring customer satisfaction with our electric dirt bikes. Please review our Return and Refund Policy carefully before making a purchase.

Cancellation Policy

  • Orders canceled within 24hours of placement will receive a full refund.
  • Orders canceled after 24hours are subject to a 20% cancellation fee to cover processing and restocking costs.

Customer is responsible for payment gateway fees

Return Policy

We do not accept returns after the sale

    • Please confirm your order and configuaration, as they might not be modifiable
  1. Contact our customer service team on Whatsapp to initiate a return.

Refund Policy

  • Orders canceled within 24hours of placement will receive a full refund.
  • Orders approved for cancillation are subject to all payment gateway fees, and Refund fee

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within the first few hours of delivery. We will arrange a replacement or repair at no additional cost.

Contact Us

For questions about this policy or assistance, please contact us:

  • Email: bu7maid@smxdxb.com
  • Phone: +971 0559881444

By purchasing from shockwave motoworks, you agree to this Return and Refund Policy.